You can create any of several different types of groups, depending on the group’s purpose. The most common types of groups are email lists, web and Q&A forums, and collaborative inboxes.
|Group type||Description||Example uses|
|Email list||Email list groups are mailing lists. Create a new email address so anyone in your organization can send messages to everyone in your group at once.||For teams that regularly share information via email.|
|Web forum||Create a Group on a particular subject that anyone in your organization can join.||Online communities for people in your organization with similar interests, expertise, or work functions.|
|Q&A forum||Product experts and savvy customers can help answer common questions about your product and mark the best answers to the web. Responses are archived as a knowledge base for other customers.||Online forum for customers to ask and answer questions about your products or services.|
|Collaborative Inbox||Members of a group can receive and respond to email requests using a common address, such assupport@your_company.com. Assign incoming messages to group members, track status, categorize posts so they’re easy to find later, and more.||For teams that use email to process support tickets, sales inquiries, or other requests from colleagues or customers.|