Choose your group type

You can create any of several different types of groups, depending on the group’s purpose. The most common types of groups are email lists, web and Q&A forums, and collaborative inboxes.

Group typeDescriptionExample uses
Email list Email list groups are mailing lists. Create a new email address so anyone in your organization can send messages to everyone in your group at once. For teams that regularly share information via email.
Web forum Create a Group on a particular subject that anyone in your organization can join. Online communities for people in your organization with similar interests, expertise, or work functions.
Q&A forum Product experts and savvy customers can help answer common questions about your product and mark the best answers to the web. Responses are archived as a knowledge base for other customers. Online forum for customers to ask and answer questions about your products or services.
Collaborative Inbox Members of a group can receive and respond to email requests using a common address, such assupport@your_company.com. Assign incoming messages to group members, track status, categorize posts so they’re easy to find later, and more. For teams that use email to process support tickets, sales inquiries, or other requests from colleagues or customers.
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